Frequently Asked Questions
Everything you need to know about your performance gear and orders.
What are the local delivery options within Singapore?
We offer standard courier delivery across Singapore. Orders above $80 qualify for free shipping, while orders below that amount incur a flat fee of $5. Delivery typically takes 2-4 working days.
Do you offer international shipping?
Yes, Key Power Sports ships to selected countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and total weight of the parcel.
What is your return and exchange policy?
We accept returns for store credit or exchanges within 14 days of purchase, provided items are in original condition with tags attached. Please note that for hygiene reasons, socks, undergarments, and hydration accessories cannot be returned.
How can I ensure I am buying the correct shoe size?
We provide a comprehensive size guide on each product page. If you are unsure, we recommend visiting one of our retail outlets in Singapore for a professional gait analysis and fitting.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and local mobile payment options including PayNow and GrabPay for a seamless checkout experience.
Are the products sold on your website authentic?
Absolutely. Key Power Sports is an authorized distributor for all brands we carry, including 2XU, Brooks, Newton, and Nathan, ensuring 100% product authenticity and manufacturer warranties.